Training & Event Cancellation Policy 

1. General Policy 

We understand that unexpected circumstances may arise. To support equitable planning while maintaining fairness to all participants and covering event costs, the following cancellation and refund policy applies to all training and event registrations with Community Link Consulting. 

2. How to Cancel 

  • All cancellation requests must be submitted in writing via email to johannah@communitylinkconsulting.com 

  • The date your email is received will determine the applicable refund amount 

  • Phone cancellations are not accepted 

3. Refund Schedule 

Notice Period (Before Event Start Date) / Refund Amount 

30+ calendar days: 100% refund minus $50 administrative fee 

15–29 calendar days: 50% refund 

14 days or less: No refund 

No-show (no cancellation): No refund 

4. Registration Transfers 

We offer two types of transfers to provide flexibility: 

Person Substitution 

  • Another person from your organization may attend in your place at no additional charge 

  • Notification must be submitted in writing at least 48 hours before the event 

Event Transfer 

  • Registration may be transferred once to a future event of equal or lesser value within 12 months 

  • Transfers are subject to organizer approval and space availability 

  • Not guaranteed - contact us to discuss availability 

In-Person to Virtual Transfer (or Vice Versa) 

For events offering both formats, you may transfer between in-person and virtual attendance based on availability and space. Contact us to arrange transfers. 

Note: If you do not attend an event and have not formally cancelled, we may provide recorded sessions or training materials when available. 

5. Virtual vs. In-Person Events 

  • This policy applies to both virtual and in-person events unless otherwise specified 

6. Organizer Cancellations 

  • If we cancel or significantly reschedule an event, registrants may choose either a full refund or transfer to a future event 

  • Community Link Consulting is not responsible for any travel, accommodation, or other incidental costs 

7. Exceptions 

Exceptions to this policy may be considered for extraordinary circumstances such as: 

  • Medical emergencies with documentation 

  • Natural disasters or other force majeure events 

  • Military deployment 

Exception Review Process: 

All exception requests must be submitted in writing to johannah@communitylinkconsulting.com and will be evaluated based on the following criteria to ensure fairness and consistency: 

  1. Documentation: Supporting documentation must be provided (e.g., medical certificates, emergency declarations, military orders) 

  2. Timing: The timeframe in which the circumstances arose relative to the event date 

  3. Precedent: Consistency with previous exception determinations to ensure equitable treatment 

  4. Unavoidability: Whether the circumstances were truly beyond the registrant's control 

Decisions will be made within 5 business days of receiving complete documentation. If an exception request is denied, registrants will receive a written explanation of the decision. 

8. Record Retention 

Community Link Consulting maintains complete documentation of all cancellations, refunds, transfers, and exception requests for a minimum of 5 years in compliance with professional standards and regulatory requirements. 

9. Contact Information 

For all cancellation, transfer, or exception requests, email: johannah@communitylinkconsulting.com 

Policy effective as of 9/19/2025. Community Link Consulting reserves the right to modify this policy at any time. Updated policies will be communicated to registered participants and posted on our website.